Systems Conference / Workshop
Agenda 2027
January 11–15, 2027
Swipe Through the Future of Your Business
Each of these 14 rooms tackles a key area of property management that can transform your business. Scroll through to explore each one individually, what you’ll learn and which sponsor is powering the experience. This is your chance to dive into specific topics, real-world challenges, and practical solutions that will help you optimize systems, boost growth, and make smarter decisions. Every room is designed to equip you with actionable tools you can start using from day one.
Acquisitions & Lending Room
Hackathon Room
Client Experience Room
Tenant Relations Room
Growth & BDM Room
Law and Disorder Room
MAINTENANCE Room
The Processes & Operations Room focuses on streamlining day-to-day operations and building strong, scalable internal systems. Each session will feature industry expert property managers who will begin by sharing their proven processes in a 15–20 minute presentation. The remainder of the session will be hands-on: attendees will work alongside these experts to actively build and refine their own processes and operational workflows. Designed for immediate application, this room targets the most critical systems in property management — from Move-In and Move-Out to Owner Onboarding and Owner/Property Offboarding — ensuring smoother operations, stronger teams, and more efficient businesses.
Sponsored by:
The Maintenance Room tackles one of the most demanding and complex areas of property management: maintenance. Attendees will hear from industry expert property managers as they share strategies, tools, and insights for improving maintenance operations, vendor coordination, and resident satisfaction. In addition to these sessions, the room will feature a dedicated Make Ready/Unit Turn process session, where an industry expert will lead a 15–20 minute presentation followed by a hands-on workshop. During this workshop, attendees will actively build and refine their own Make Ready processes, gaining actionable takeaways they can implement immediately.
The Acquisitions & Lending Room is designed for property management professionals looking to expand their portfolios, strengthen investor relationships, and better understand the financing strategies that drive growth. Industry experts will explore how to identify and evaluate acquisition opportunities, navigate lending options, secure capital, and structure deals for long-term success. Attendees will gain practical insights into working with lenders, analyzing investment opportunities, and positioning themselves as trusted advisors in portfolio expansion and wealth-building strategies. This track is ideal for professionals who want to accelerate growth through strategic acquisitions and smart financing decisions.
Sponsored by:
The Tenant Relations Room, where industry expert property managers will cover the human side of property management. Sessions will focus on communication strategies, conflict resolution, and fostering tenant loyalty — all key to reducing turnover and maintaining a strong reputation. Expect insights on creating systems that support positive tenant experiences without draining your team. This room is about turning tenants into long-term partners through trust and service.
Sponsored by:
The Technology & AI Beginner Room is designed for property management professionals who want to better understand today’s technology landscape and begin leveraging AI in their businesses. Industry experts will introduce practical tools, automation basics, and emerging technologies that can improve efficiency, communication, and decision-making. Sessions will focus on easy-to-implement solutions, foundational AI concepts, and real-world applications that help teams save time and work smarter. This track is ideal for those who are new to AI or looking to build confidence in adopting technology within their organization.
Sponsored by:
To be announced soon
Sponsored by:
The Growth & BDM Room is all about scaling your portfolio and building a stronger brand. Industry expert property managers will share proven marketing tactics, sales techniques, and growth strategies to help you attract more owners and close more deals. Whether you’re building a BDM department or handling it all yourself, this room offers insight into what’s working in today’s competitive market. If growth is your priority, this is where you need to be.
Sponsored by:
The Client Experience Room puts the spotlight on elevating service for both owners and tenants. Industry expert property managers will dive into how exceptional communication, smart perks, and proactive support can improve retention, reduce churn, and drive referrals. These sessions will cover both strategic and tactical approaches to creating memorable, brand-aligned experiences at every touchpoint. In today’s market, delivering a great experience isn’t optional — it’s a competitive edge.
Sponsored by:
The Technology & AI Advanced Room is built for forward-thinking professionals who are already leveraging technology and want to stay at the forefront of innovation. Industry experts will share advanced strategies for automation, AI-powered workflows, data analytics, machine learning applications, predictive maintenance, hiring systems, and operational optimization. Attendees will explore real-world case studies, emerging technologies, and scalable solutions that drive efficiency, profitability, and competitive advantage. This track is designed for leaders who are ready to push beyond the basics and transform their organizations through technology and AI.
Sponsored by:
The Work-Life Balance Room is dedicated to helping property managers avoid burnout and build sustainable careers. Industry expert property managers will explore time management, stress reduction, and operational strategies that let you serve clients without sacrificing your personal life. Learn how to build systems and teams that support you — not bury you. This room is a must for people looking to thrive in the long game.
Sponsored by:
The Remote Team Member Room offers best practices for hiring, onboarding, and leading remote staff. Industry expert property managers will share how top companies are building efficient, effective remote teams that support everything from leasing to customer service. Topics will include training systems, communication tools, and performance management for offshore and distributed teams. If you want to expand your team without adding burnout, this room is essential.
Sponsored by:
The Process Room helps property managers tighten their operations and scale confidently. Industry expert property managers will kick off each session with a 15–20 minute overview of a proven process, followed by a collaborative, workshop-style deep dive. Attendees will leave with customized versions of essential workflows tailored to their business. This room focuses on key operational pain points: Lease Renewals, Property Onboarding, Delinquency and Evictions, and Owner/Property Offboarding.
Sponsored by:
The Law and Disorder Room is dedicated to the legal and regulatory side of property management. This room tackles critical topics like government affairs, tenant-landlord policies, fair housing, and compliance challenges that impact day-to-day operations. Designed to help property managers stay informed and protected, the Law and Disorder Room offers a clear view of the legal landscape — equipping professionals to make confident, compliant decisions that support long-term success.
Sponsored by:
Process Mastermind Lounge is a collaborative space designed to sharpen the systems that run your property management business. Each session focuses on a specific operational process — such as Move-Ins, Move-Outs, Owner Onboarding, or Financial Oversight — giving attendees the opportunity to break down what’s working, what’s not, and how to improve it.
Sponsors with strong, proven processes will help guide each session, creating an interactive mastermind where ideas are shared, systems are refined, and real-world solutions emerge. This lounge is perfect for property managers who want practical takeaways and better processes they can implement immediately.
Sponsored by:
Processes & Operations Room
PROCESS Room
WORK-LIFE BALANCE Room
Remote Team Member Room
Technology & AI Beginner Room
Technology & AI Advanced Room
Process Mastermind Lounge The Acquisitions & Lending Room is designed for property management professionals looking to expand their portfolios, strengthen investor relationships, and better understand the financing strategies that drive growth. Industry experts will explore how to identify and evaluate acquisition opportunities, navigate lending options, secure capital, and structure deals for long-term success. Attendees will gain practical insights into working with lenders, analyzing investment opportunities, and positioning themselves as trusted advisors in portfolio expansion and wealth-building strategies. This track is ideal for professionals who want to accelerate growth through strategic acquisitions and smart financing decisions.
Sponsored by:
To be announced soon
Sponsored by:
The Client Experience Room puts the spotlight on elevating service for both owners and tenants. Industry expert property managers will dive into how exceptional communication, smart perks, and proactive support can improve retention, reduce churn, and drive referrals. These sessions will cover both strategic and tactical approaches to creating memorable, brand-aligned experiences at every touchpoint. In today’s market, delivering a great experience isn’t optional — it’s a competitive edge.
Sponsored by:
The Tenant Relations Room, where industry expert property managers will cover the human side of property management. Sessions will focus on communication strategies, conflict resolution, and fostering tenant loyalty — all key to reducing turnover and maintaining a strong reputation. Expect insights on creating systems that support positive tenant experiences without draining your team. This room is about turning tenants into long-term partners through trust and service.
Sponsored by:
The Growth & BDM Room is all about scaling your portfolio and building a stronger brand. Industry expert property managers will share proven marketing tactics, sales techniques, and growth strategies to help you attract more owners and close more deals. Whether you’re building a BDM department or handling it all yourself, this room offers insight into what’s working in today’s competitive market. If growth is your priority, this is where you need to be.
Sponsored by:
The Law and Disorder Room is dedicated to the legal and regulatory side of property management. This room tackles critical topics like government affairs, tenant-landlord policies, fair housing, and compliance challenges that impact day-to-day operations. Designed to help property managers stay informed and protected, the Law and Disorder Room offers a clear view of the legal landscape — equipping professionals to make confident, compliant decisions that support long-term success.
Sponsored by:
The Maintenance Room tackles one of the most demanding and complex areas of property management: maintenance. Attendees will hear from industry expert property managers as they share strategies, tools, and insights for improving maintenance operations, vendor coordination, and resident satisfaction. In addition to these sessions, the room will feature a dedicated Make Ready/Unit Turn process session, where an industry expert will lead a 15–20 minute presentation followed by a hands-on workshop. During this workshop, attendees will actively build and refine their own Make Ready processes, gaining actionable takeaways they can implement immediately.
Sponsored by:
The Processes & Operations Room focuses on streamlining day-to-day operations and building strong, scalable internal systems. Each session will feature industry expert property managers who will begin by sharing their proven processes in a 15–20 minute presentation. The remainder of the session will be hands-on: attendees will work alongside these experts to actively build and refine their own processes and operational workflows. Designed for immediate application, this room targets the most critical systems in property management — from Move-In and Move-Out to Owner Onboarding and Owner/Property Offboarding — ensuring smoother operations, stronger teams, and more efficient businesses.
Sponsored by:
The Process Room helps property managers tighten their operations and scale confidently. Industry expert property managers will kick off each session with a 15–20 minute overview of a proven process, followed by a collaborative, workshop-style deep dive. Attendees will leave with customized versions of essential workflows tailored to their business. This room focuses on key operational pain points: Lease Renewals, Property Onboarding, Delinquency and Evictions, and Owner/Property Offboarding.
Sponsored by:
The Work-Life Balance Room is dedicated to helping property managers avoid burnout and build sustainable careers. Industry expert property managers will explore time management, stress reduction, and operational strategies that let you serve clients without sacrificing your personal life. Learn how to build systems and teams that support you — not bury you. This room is a must for people looking to thrive in the long game.
Sponsored by:
The Remote Team Member Room offers best practices for hiring, onboarding, and leading remote staff. Industry expert property managers will share how top companies are building efficient, effective remote teams that support everything from leasing to customer service. Topics will include training systems, communication tools, and performance management for offshore and distributed teams. If you want to expand your team without adding burnout, this room is essential.
Sponsored by:
The Technology & AI Beginner Room is designed for property management professionals who want to better understand today’s technology landscape and begin leveraging AI in their businesses. Industry experts will introduce practical tools, automation basics, and emerging technologies that can improve efficiency, communication, and decision-making. Sessions will focus on easy-to-implement solutions, foundational AI concepts, and real-world applications that help teams save time and work smarter. This track is ideal for those who are new to AI or looking to build confidence in adopting technology within their organization.The Technology & AI Advanced Room is built for forward-thinking professionals who are already leveraging technology and want to stay at the forefront of innovation. Industry experts will share advanced strategies for automation, AI-powered workflows, data analytics, machine learning applications, predictive maintenance, hiring systems, and operational optimization. Attendees will explore real-world case studies, emerging technologies, and scalable solutions that drive efficiency, profitability, and competitive advantage. This track is designed for leaders who are ready to push beyond the basics and transform their organizations through technology and AI.
Sponsored by:
The Technology & AI Advanced Room is built for forward-thinking professionals who are already leveraging technology and want to stay at the forefront of innovation. Industry experts will share advanced strategies for automation, AI-powered workflows, data analytics, machine learning applications, predictive maintenance, hiring systems, and operational optimization. Attendees will explore real-world case studies, emerging technologies, and scalable solutions that drive efficiency, profitability, and competitive advantage. This track is designed for leaders who are ready to push beyond the basics and transform their organizations through technology and AI.
Sponsored by:
Process Mastermind Lounge is a collaborative space designed to sharpen the systems that run your property management business. Each session focuses on a specific operational process — such as Move-Ins, Move-Outs, Owner Onboarding, or Financial Oversight — giving attendees the opportunity to break down what’s working, what’s not, and how to improve it.
Sponsors with strong, proven processes will help guide each session, creating an interactive mastermind where ideas are shared, systems are refined, and real-world solutions emerge. This lounge is perfect for property managers who want practical takeaways and better processes they can implement immediately.
Sponsored by:
MONDAY, JANUARY 11, 2027
MONDAY — JANUARY 11, 2027 |
In-person registration: receive your conference materials. Answer a few quick questions to tailor your experience! Location > TBD |
Embark on a thrilling adventure through 14 interactive game rooms, each offering a unique interactive experience, drinks, and endless fun! Location > Across All Rooms |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day!
Location > Room 1060 |
MONDAY — JANUARY 11, 2027 |
In-person registration: receive your conference materials. Answer a few quick questions to tailor your experience! Location > TBD |
Embark on a thrilling adventure through 14 interactive game rooms, each offering a unique interactive experience, drinks, and endless fun! Location > Across All Rooms |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day!
Location > Room 1060 |
TUESDAY, JANUARY 12, 2027
TUESDAY — JANUARY 12, 2027 |
In-person registration: receive your conference materials. Answer a few quick questions to tailor your experience! Location > TBD |
|
|
Most property managers are caught in a dangerous trap: they think the only way to make more money is to grind out another 100 client doors for small monthly fees. Shawn Johnson proved that chasing door volume is the slow way to wealth. Growing up in a single-wide trailer, he didn’t have cash to throw around for 20% down payments, so he mastered the leverage of Other People’s Money (OPM). Instead of expanding his management overhead, he used creative financing to build his own personal portfolio of 400 doors. By keeping his management footprint exactly the same and owning the assets himself, he unlocked a blueprint to double your cash flow without the headache of managing new clients. This is a session on the now. You will learn the exact negotiation frameworks and creative financing structures required to build your own high-yield personal portfolio from scratch. You will start engineering a process that lives in your daily workflow to source deeply discounted deals from divorces, evictions, and tired landlords right under your nose. Shawn pulls back the curtain on how to use owner financing, roll properties into commercial bundles, and extract massive cash flow from the ecosystem you already control. Join Sam Eddinger in the Process Mastermind lounge as he personally guides you through building a robust performance management framework from the ground up. You will map out the monthly and quarterly feedback loops that drive essential business decisions—from awarding performance bonuses and fast-tracking promotions to identifying exactly when to implement a Performance Improvement Plan (PIP). Sam is giving away his personal spreadsheets and automated email templates, walking you through how to integrate every piece into a unified system. Leave this session with a ready-to-use, data-driven process that ensures your team remains accountable, motivated, and aligned with your company goals. Most people treat AI like a high-end search engine. High-performers treat it like an operational engine. In this 80-minute “get your hands dirty” masterclass, we are moving past the theory of bots and diving into the grit of Operational Utility. This session is for anyone who wants to stop watching from the sidelines and start engineering a process that lives in your daily workflow. You will learn the tactical Daily AI System Advantage, showing you exactly how to prime Claude to act as an operational expert for your specific needs. We will reveal how to use AI to shorten the distance between A and B, automating client onboarding with Cloudflare workers, building custom reporting dashboards that clients actually value, and replacing bloated, expensive software with lean, custom-built tools. If you are ready to master the steps that drive 10x productivity through process engineering, it is time to get in the trenches. Most property managers are running their businesses completely blind. They look at a vague door count or a monthly bank balance instead of the granular metrics that actually dictate whether a company is scaling or dying. When you approach the 1,000-door threshold, flying by the seat of your pants is a death sentence for your profitability. Matthew Kammeyer and Randy Hatada have built Five Star Property Management of Las Vegas into a dominant market powerhouse by replacing emotional guesswork with a precision scoreboard. By tracking data down to the exact decimal point, they keep weekly door loss at an incredibly low 0.92 doors (a 5.6% annual churn) while aggressively scaling their market presence and doubling down on their marketing engine. This is a session on the now. You will learn how to pull back the curtain on your own data, combine leadership strengths, and stop making emotional decisions about your portfolio’s future. You will start engineering a process that lives in your daily workflow to track the vital signs of your business, allowing you to spot operational leaks before they cost you clients. Matthew and Randy break down their exact partnership dynamic, showing you how to cleanly divide executive responsibilities, balancing backend metrics and operational overhead with front-facing marketing and social media, using a bulletproof metric dashboard that keeps the entire machine accountable. |
Coming Soon |
|
Coming Soon |
Coming Soon |
Coming Soon |
|
Join us for a fun-filled Bowling Night! Knock down some pins, enjoy friendly competition, and network with fellow attendees in a relaxed and lively atmosphere. It’s the perfect way to unwind, make new connections, and have a blast outside the conference sessions. Location > TBD |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! Location > TBD |
TUESDAY — January 12, 2027 |
In-person registration: receive your conference materials. Answer a few quick questions to tailor your experience! Location > TBD |
|
|
Most property managers are caught in a dangerous trap: they think the only way to make more money is to grind out another 100 client doors for small monthly fees. Shawn Johnson proved that chasing door volume is the slow way to wealth. Growing up in a single-wide trailer, he didn’t have cash to throw around for 20% down payments, so he mastered the leverage of Other People’s Money (OPM). Instead of expanding his management overhead, he used creative financing to build his own personal portfolio of 400 doors. By keeping his management footprint exactly the same and owning the assets himself, he unlocked a blueprint to double your cash flow without the headache of managing new clients. This is a session on the now. You will learn the exact negotiation frameworks and creative financing structures required to build your own high-yield personal portfolio from scratch. You will start engineering a process that lives in your daily workflow to source deeply discounted deals from divorces, evictions, and tired landlords right under your nose. Shawn pulls back the curtain on how to use owner financing, roll properties into commercial bundles, and extract massive cash flow from the ecosystem you already control. Join Sam Eddinger in the Process Mastermind lounge as he personally guides you through building a robust performance management framework from the ground up. You will map out the monthly and quarterly feedback loops that drive essential business decisions—from awarding performance bonuses and fast-tracking promotions to identifying exactly when to implement a Performance Improvement Plan (PIP). Sam is giving away his personal spreadsheets and automated email templates, walking you through how to integrate every piece into a unified system. Leave this session with a ready-to-use, data-driven process that ensures your team remains accountable, motivated, and aligned with your company goals. Most people treat AI like a high-end search engine. High-performers treat it like an operational engine. In this 80-minute “get your hands dirty” masterclass, we are moving past the theory of bots and diving into the grit of Operational Utility. This session is for anyone who wants to stop watching from the sidelines and start engineering a process that lives in your daily workflow. You will learn the tactical Daily AI System Advantage, showing you exactly how to prime Claude to act as an operational expert for your specific needs. We will reveal how to use AI to shorten the distance between A and B, automating client onboarding with Cloudflare workers, building custom reporting dashboards that clients actually value, and replacing bloated, expensive software with lean, custom-built tools. If you are ready to master the steps that drive 10x productivity through process engineering, it is time to get in the trenches. Most property managers are running their businesses completely blind. They look at a vague door count or a monthly bank balance instead of the granular metrics that actually dictate whether a company is scaling or dying. When you approach the 1,000-door threshold, flying by the seat of your pants is a death sentence for your profitability. Matthew Kammeyer and Randy Hatada have built Five Star Property Management of Las Vegas into a dominant market powerhouse by replacing emotional guesswork with a precision scoreboard. By tracking data down to the exact decimal point, they keep weekly door loss at an incredibly low 0.92 doors (a 5.6% annual churn) while aggressively scaling their market presence and doubling down on their marketing engine. This is a session on the now. You will learn how to pull back the curtain on your own data, combine leadership strengths, and stop making emotional decisions about your portfolio’s future. You will start engineering a process that lives in your daily workflow to track the vital signs of your business, allowing you to spot operational leaks before they cost you clients. Matthew and Randy break down their exact partnership dynamic, showing you how to cleanly divide executive responsibilities, balancing backend metrics and operational overhead with front-facing marketing and social media, using a bulletproof metric dashboard that keeps the entire machine accountable. |
Coming Soon |
|
Coming Soon |
Coming Soon |
Coming Soon |
|
Join us for a fun-filled Bowling Night! Knock down some pins, enjoy friendly competition, and network with fellow attendees in a relaxed and lively atmosphere. It’s the perfect way to unwind, make new connections, and have a blast outside the conference sessions. Location > TBD |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! Location > TBD |
WEDNESDAY, JANUARY 13, 2027
WEDNESDAY — JANUARY 13, 2027 |
|
|
Coming Soon. |
Coming Soon. |
Enjoy a delightful lunch break on us! Take this opportunity to relax, recharge, and network with fellow attendees, all courtesy of the conference. It’s the perfect time to refuel and prepare for the exciting sessions ahead. Location > TO BE ANNOUNCED |
|
Coming Soon. |
Coming Soon. |
Coming Soon. |
|
Details coming soon! |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! Location > TBD |
WEDNESDAY — JANUARY 13, 2027 |
|
|
Coming Soon. |
Coming Soon. |
Enjoy a delightful lunch break on us! Take this opportunity to relax, recharge, and network with fellow attendees, all courtesy of the conference. It’s the perfect time to refuel and prepare for the exciting sessions ahead. Location > TO BE ANNOUNCED |
|
Coming Soon. |
Coming Soon. |
Coming Soon. |
|
Details coming soon! |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! Location > TBD |
THURSDAY, JANUARY 14, 2027
THURSDAY — JANUARY 14, 2027 |
|
Coming Soon. |
Coming Soon. |
Enjoy lunch with your peers and an industry vendor. Some of the best ideas come from meeting new people and talking shop, which is why we’ve designed this interactive lunch experience. You’ll enjoy a great meal while exchanging ideas, insights, and real-world solutions. Small group lunches are provided by sponsors. Please check your badge to see your assigned hosting sponsor. |
|
Coming Soon. |
Coming Soon. |
Coming Soon. |
Location > 90 NINETY Bar + Grill |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! |
THURSDAY — JANUARY 14, 2027 |
|
Coming Soon. |
Coming Soon. |
Enjoy lunch with your peers and an industry vendor. Some of the best ideas come from meeting new people and talking shop, which is why we’ve designed this interactive lunch experience. You’ll enjoy a great meal while exchanging ideas, insights, and real-world solutions. Small group lunches are provided by sponsors. Please check your badge to see your assigned hosting sponsor. |
|
Coming Soon. |
Coming Soon. |
Coming Soon. |
Location > 90 NINETY Bar + Grill |
Unwind at our Late Night Happy Hour with drinks, networking, and fun conversations. The perfect way to end your conference day! |
Friday,
JANUARY 15, 2027
FRIDAY — JANUARY 15, 2027 |
Location > TBD |
FRIDAY — JANUARY 15, 2027 |
Location > TBD |
Speaker Topics
COMING SOON
2027 Speaker Topics:
Wolfgang Croskey - The AI Super-Brain: Building a Digital Workforce and OS You Actually Own
Take your favorite platforms to the next level. Wolfgang Croskey reveals the blueprint for the AI Super-Brain—a custom-built intelligence layer that unifies and supercharges your existing software tools into one sovereign powerhouse.
Master Vibe Coding to build specialized agents that act as the “connective tissue” for your tech stack. Wolf shares his “Shadow Mode” training protocol and “Human in the Loop” oversight to ensure your AI workforce remains audit-proof, compliant, and in perfect harmony with your favorite platforms 24/7.
Room: Technology & AI Advanced
Marly Davis - Scale Faster by Taking Out the Trash: The Math Behind Dumping High-Maintenance Owners
Stop letting toxic clients hold your business hostage. In this session, Marly Davis reveals the blueprint for the most profitable move you aren’t making: Taking out the trash.
This is a masterclass in portfolio hygiene. Move past the fear of losing a fee and into the hard data of Addition by Subtraction. Learn how to build a “Red Flag Filter” that identifies bad actors before they sign and how to use your management agreement to self-select only high-value partners.
Marly reveals the literal ROI of firing—showing you how a smaller, cleaner portfolio leads to higher margins, a happier team, and a faster path to scale. It’s time to stop managing drama and start building a high-profit empire.
Room: Client Experience
Sam Eddinger - The Owner Mind-Reader: Building an AI Second Brain that Predicts Every Need
Join Sam Eddinger in the Process Mastermind lounge as he personally guides you through building a robust performance management framework from the ground up.
You will map out the monthly and quarterly feedback loops that drive essential business decisions—from awarding performance bonuses and fast-tracking promotions to identifying exactly when to implement a Performance Improvement Plan (PIP).
Sam is giving away his personal spreadsheets and automated email templates, walking you through how to integrate every piece into a unified system. Leave this session with a ready-to-use, data-driven process that ensures your team remains accountable, motivated, and aligned with your company goals.
Room: Client Experience
Susan Goulding - The Visionary’s Playbook: Cloning Your Team with the AI Avatar System Advantage
In an era where “people don’t want to read anymore,” how do you ensure your message actually lands without spending your entire day in front of a camera? Susan Goulding is revolutionizing property management communication by pulling her team out of the inbox and onto the screen. By utilizing HeyGen AI, Susan has developed the AI Avatar System Advantage—a method for cloning her team’s presence and delivering high-touch communication at a scale that was previously impossible.
In this forward-thinking session, Susan shares her tactical playbook for using digital clones to handle everything from move-out instructions and legislative changes to local community marketing. You’ll discover how to turn simple scripts into professional video updates that build trust and authority with owners and tenants—all without your staff ever having to hit “record.” Learn how to eliminate the communication bottleneck, save hundreds of hours, and lead your market by delivering information in the medium your clients actually prefer.
Room: Technology & AI Beginner
Sarah Hatch & Brenda Smith - The Bottleneck Breakthrough: Finding Clarity and Empowering Your Team in 30 Days
Stop being the bottleneck in your own success. Sarah Hatch and Brenda Smith have proven that the secret to scaling isn’t doing more—it’s stepping out to see what’s actually working. In this dynamic “Visionary and Integrator” session, they share the blueprint for a 30-day operational disconnect that transforms your company from owner-dependent to team-empowered.
Discover how taking a month away acts as a positive stress test, revealing exactly where your processes are stalled and where your staff is ready to lead. You’ll learn how to identify the bottlenecks you didn’t know you were creating and how to build a culture of trust that allows your business to thrive without your constant permission. If you’re ready to invigorate your team and clarify your future, this is your roadmap to building a truly self-sustaining empire.
Room: Work Life Balance
Lacy Hendricks - Claude in the Trenches: The Hands-On AI System Advantage
Most people treat AI like a high-end search engine. High-performers treat it like an operational engine. In this 80-minute “get your hands dirty” masterclass, we are moving past the theory of bots and diving into the grit of Operational Utility. This session is for anyone who wants to stop watching from the sidelines and start engineering a process that lives in your daily workflow.
You will learn the tactical Daily AI System Advantage, showing you exactly how to prime Claude to act as an operational expert for your specific needs. We will reveal how to use AI to shorten the distance between A and B, automating client onboarding with Cloudflare workers, building custom reporting dashboards that clients actually value, and replacing bloated, expensive software with lean, custom-built tools. If you are ready to master the steps that drive 10x productivity through process engineering, it is time to get in the trenches.
Room: Technology & AI Advanced
Maranda Hunnicutt - The Owner Scorecard: Using Revenue Per Unit to Identify and Keep Your Best Clients
Stop guessing about your growth and start leaning into the data. Maranda Hunnicutt reveals the power of The Owner Scorecard—a data-driven system that uses AI and spreadsheets to look past surface-level numbers and find your true bottom line.
In this tactical masterclass, you’ll learn how to cross-reference Revenue Per Unit against operational friction to identify which clients are fueling your empire and which are secretly draining your team’s resources. Maranda shares her exact criteria for making high-level calls: when to raise your fees to match the workload, when to fire a client to protect your profit margins, and when a relationship is worth keeping for its long-term referral value. This is your blueprint for using AI to engineer a high-profit, high-clarity portfolio that works as hard as you do.
Room: Processes & Operations
Matthew Kammeyer - Stop Guessing at Growth: Driving Predictable Growth with Precision Metrics
Most property managers are running their businesses completely blind. They look at a vague door count or a monthly bank balance instead of the granular metrics that actually dictate whether a company is scaling or dying. When you approach the 1,000-door threshold, flying by the seat of your pants is a death sentence for your profitability. Matthew Kammeyer and Randy Hatada have built Five Star Property Management of Las Vegas into a dominant market powerhouse by replacing emotional guesswork with a precision scoreboard. By tracking data down to the exact decimal point, they keep weekly door loss at an incredibly low 0.92 doors (a 5.6% annual churn) while aggressively scaling their market presence and doubling down on their marketing engine.
This is a session on the now. You will learn how to pull back the curtain on your own data, combine leadership strengths, and stop making emotional decisions about your portfolio’s future. You will start engineering a process that lives in your daily workflow to track the vital signs of your business, allowing you to spot operational leaks before they cost you clients. Matthew and Randy break down their exact partnership dynamic, showing you how to cleanly divide executive responsibilities, balancing backend metrics and operational overhead with front-facing marketing and social media, using a bulletproof metric dashboard that keeps the entire machine accountable.
Room: Growth & BDM
Brandy Landon - Solving Problems Once: The L10 and IDS Protocol for Permanent Results
Most property managers are stuck in a “Groundhog Day” loop of solving the same three issues every single week. Brandy Landon has built Milestone Premier Properties into a Texas powerhouse by refusing to settle for temporary fixes. By stripping EOS down to its most lethal tools—the L10 meeting and the IDS process—she ensures that when a problem hits her desk, it dies there. You do not need a full corporate overhaul to get results. You just need to learn how to solve problems once and for all.
You will learn the tactical steps to install a high-octane meeting pulse and an issue-resolution engine that actually works. You will start engineering a process that lives in your daily workflow so your team stops talking in circles and starts executing. Whether you are an EOS veteran or just tired of recurring chaos, you will see real-world examples of how to identify, discuss, and solve bottlenecks permanently.
Room: Processes & Operations
Mike Mefferd - The Owner Retention Map: Navigating the Unit Turn Without Losing Clients
The unit turn is the most critical window for owner churn—the moment when the fear of vacancy costs can easily outweigh the perceived value of management. This comprehensive series reveals The Owner Retention Map, a systematic approach to navigating the high-risk gap between a tenant moving out and a new one moving in.
Attendees will walk through the entire process from the moment a notice to vacate is received to the successful pre-leasing of the property. The session covers the exact scripts, data portrayals, and objection handlers used to tell a “sophisticated story” that keeps owners calm and invested. By integrating estimators, crews, and funding into a seamless, rapid-fire workflow, you will learn how to stop the churn and turn every vacancy into a demonstration of why you are an indispensable partner.
Room: Process
Kevin Patterson - Unlocking the Maintenance Bottleneck: Commanding High-Volume Work Orders Through Strategic Oversight from 2,000 Miles Away
What happens when a “hands-on” maintenance expert moves 2,000 miles away? For Kevin Patterson, leaving California for Tennessee was the ultimate operational stress test. By removing himself as the resident “fixer,” he performed a forced exit that exposed the bottlenecks keeping him chained to the daily grind—transforming his maintenance department into a high-efficiency engine.
In this tactical interview, Kevin reveals how he maintains Strategic Command over an operation that handles 40 maintenance calls a day and $40,000 in monthly repairs. He breaks down his Hybrid Framework: a combination of remote VA coordination and “boots on the ground” leadership that ensures no work order falls through the cracks. Discover how to use distance as a tool to kill the maintenance bottleneck, empower your team, and lead a high-volume machine that thrives without your constant presence.
Room: Maintenance
Thomas Perfect - Beyond the BDM: A Systematic Approach to Lead Generation
In this session, Tommy Perfect details the transformation from a single-person BDM role into a fully functioning, scalable marketing department. You will learn how to identify and master the essential distribution channels—including SEO, GEO (Generative Engine Optimization), and local authority—to create a consistent, multi-channel lead stream. Tommy provides a tactical, step-by-step roadmap that outlines exactly what to prioritize from Day 1 through Year 1, ensuring your growth is built on a repeatable system rather than individual effort. By the end of this presentation, you will have the blueprint to stop chasing leads and start managing an automated marketing engine that establishes your business as the ultimate local expert.
Room: Growth & BDM
Melissa Prandi - Clearing the Clog: Empowering Your Team by Getting Out of the Way
In this session, property management icon Melissa Prandi shares the blueprint for overcoming the ultimate business hurdle: the founder’s trap. After 44 years in the industry, Melissa realized that her “old school” habits were the primary bottleneck slowing down her modern, tech-driven team. She details her transition from a constant “interruptor” to a high-level CEO working just 2 to 5 hours a week, all while retaining 100% ownership of her thriving company.
Attendees will learn how to identify the “Christines” and “Matts” in their own organizations, delegate with total confidence, and build the systems necessary for the business to operate better without the owner in the building. It’s time to stop clogging the wheel and start empowering your team to drive the mission forward.
Room: Work Life Balance
Brad Randall - Shut Up and Say It: How Radical Candor Wins Doors, Trust, and Premium Owners
If an owner asked why you charge what you charge, or why you won’t let them do their own repairs, would your answer build trust, or change the subject? Most PMs change the subject. Brad Randall did the opposite. He published the awkward answers on purpose: website, agreements, lease language, out loud. The stuff competitors hide became the reason premium owners chose him.
First half: the case study. Brad rebuilt his business in 30 to 60 days and tracked the doors, traffic, and trust it won. Real before, real after, real numbers.
Second half: you work. You’ll map your own avoided conversations, draft your first candor piece, and leave with a 30-day plan you can start Monday.
Room: Client Experience
Tiffany Rosenbaum - Stop Leaving Money on the Table: Building the Sellable Asset You May Never Want to Leave
Are you building an average business or a high-value asset? Many owners think they have a $3\times$ or $5\times$ multiplier waiting for them, but the reality is some companies are being bought for as little as $0.2\times$ revenue. If you are just average, you are leaving your life’s work on the table. Tiffany Rosenbaum buys companies with her own capital and knows exactly what separates a bottom-tier payout from a top-tier exit.
You will learn to analyze your business like a professional buyer to understand if you are commanding a $5\times$ multiple or getting no valuation at all. You will start engineering a process that lives in your daily workflow to move your company out of the average tier. Whether you want to acquire a competitor, secure a loan, or prepare for an eventual exit, you will see real-world examples of how to build a business that is actually worth what you worked for.
Room: Acquisitions & Lending
Leah Schuch - The School of Hard Knocks: Risk Ready Lessons
Building a business is one thing; protecting it is another. For many owners, growth brings unexpected complexity that requires a shift from offensive growth to defensive strategy. Leah Schuch has navigated the high-stakes North Carolina market and experienced firsthand how critical operational safeguards are. Through a finalized HUD complaint and other structural challenges, she learned how to professionalize her defense. Leah is not an attorney, but she provides a tactical blueprint for securing your company’s future.
You will learn how to move past the stress of potential liabilities and start engineering a process that lives in your daily workflow to ensure your company is protected. Leah breaks down “Risk Ready” logic, including the strategic necessity of separating business entities to create a barrier between your different divisions. You will see real-world examples of how to build a resilient, high-standard operation that stands up to scrutiny.
Room: Law & Disorder
Adam Willis - The Visionary’s Playbook: Using the VTO Framework for Scalable Execution
Stop hoping your team “gets it” and start giving them a framework to succeed. Most entrepreneurs have a brilliant vision for their company but lack the underlying system to support it. Adam Willis is pulling back the curtain on the VTO Framework—the internal system that has powered Nestwell’s growth behind the scenes for years.
In this high-impact session, Adam shares a masterclass in “Blocking and Tackling”—the art of mastering the essential fundamentals that keep a business moving forward. You’ll receive a scripted, “done-for-you” workflow designed to quantify your vision and establish a meeting cadence that keeps everyone—from the executive suite to the morning huddle—in perfect sync. This is the practical framework for turning visionary ideas into a consistent, self-scaling machine. If you’re ready to stop putting out fires and start leading with precision, this is the playbook you’ve been waiting for.
Room: Processes & Operations
Robert Iraheta - Vibe Coding: The Custom Tech Stack Power Move
Ever watch Wolfgang Croskey build insane AI automation and think, “I want that, but I have no idea where to start”? This is your entry point. Welcome to Vibe Coding—the ultimate shortcut to building your own custom apps and dashboards just by talking to your computer.
In this high-energy session, we’re ditching the complex code for a “Speak to Build” framework that gives you developer superpowers. You’ll learn how to unify your scattered tools into one “God-Mode” dashboard and construct an interactive “Google” for your company’s internal knowledge. This isn’t just a talk; it’s the cheat code to stop being a passive user of technology and start being the architect of your own custom tech stack. If you can describe it, you can build it.
Room: Technology & AI Beginner
Nicole Kelly - People, Not Paychecks: Systematizing Joey Coleman’s Touchpoints for a Relationship-First Sales Process
Most property management companies suffer from the “sign and dump” syndrome—where a client is won and then immediately feels forgotten. This session breaks down a sales and onboarding engine built specifically around the Joey Coleman philosophy of “Never Lose a Customer Again.” You will explore a proactive 90-day onboarding system that moves beyond the contract to ensure every new owner feels like a priority, not just a paycheck.
Using LeadSimple as the engine (though applicable to any process software), this presentation details how to systematize human-centric touchpoints that answer owner questions before they are asked, proactively introduce the team, and eliminate the “buyer’s remorse” that often leads to early churn. Attendees will walk away with a blueprint for a high-touch, automated communication sequence that builds maximum trust and sets the foundation for a lifelong client partnership.
Room: Growth & BDM
Shawn Johnson - Other People's Money: Doubling Your Cash Flow Without Adding Doors
Most property managers are caught in a dangerous trap: they think the only way to make more money is to grind out another 100 client doors for small monthly fees. Shawn Johnson proved that chasing door volume is the slow way to wealth. Growing up in a single-wide trailer, he didn’t have cash to throw around for 20% down payments, so he mastered the leverage of Other People’s Money (OPM). Instead of expanding his management overhead, he used creative financing to build his own personal portfolio of 400 doors. By keeping his management footprint exactly the same and owning the assets himself, he unlocked a blueprint to double your cash flow without the headache of managing new clients.
This is a session on the now. You will learn the exact negotiation frameworks and creative financing structures required to build your own high-yield personal portfolio from scratch. You will start engineering a process that lives in your daily workflow to source deeply discounted deals from divorces, evictions, and tired landlords right under your nose. Shawn pulls back the curtain on how to use owner financing, roll properties into commercial bundles, and extract massive cash flow from the ecosystem you already control.
Room: Acquisitions & Lending
Julie Mullinax & Chris Mullinax - Scaling with Your Spouse: How to Divide Executive Lanes and Guard Growth Time
When married co-owners run a property management company, the challenge isn’t just surviving the day-to-day—it’s keeping two completely different business worlds aligned. Julie Mullinax commands the day-to-day operations, keeping the internal machine running smoothly, while Chris Mullinax focuses entirely on the long-term vision, growth, and expansion. Running a company this way means managing a natural divide: one partner is deep in the daily execution, and the other is mapping out the future.
So, how do they make it work without dropping doors or creating conflict? They do it through a rigorous, non-negotiable communication architecture. Chris and Julie have engineered a meeting rhythm that bridges the gap between day-to-day operations and high-level vision, keeping their partnership, their leadership team, and their marriage completely synchronized.
This is a session on the now. You will learn how to transition from informal, ad-hoc updates to a highly structured operational rhythm. Chris and Julie pull back the curtain on the exact meeting system they use to stay aligned. They break down how they manage their distinct roles, run their leadership team, and use a 10-page “Agenda Book” during disconnected annual off-sites to fiercely protect their strategic focus and secure their company’s future.
Room: Work Life Balance
Josh Wright - Stopping Owner Turnover: How to Build a Maintenance Department That Reduces Churn
Decreasing churn is the single most important priority for any property management company. Yet, slow and unresponsive maintenance remains the number one reason owners fire their managers. Most companies try to cut corners by under-staffing maintenance—expecting a single coordinator to handle 250 or more properties entirely on their own. It is an impossible task. The moment one person gets buried under that volume of tasks, a backlog builds, response times crater, and owner turnover skyrockets.
Joshua Wright and the team at Nestwell Property Management in Salt Lake City threw out the old playbook. Managing 1,200 doors and taking in 50 work orders every single day, Josh’s team maintains an incredible average resolution speed of just 4.7 days. They do it by investing in a larger, highly efficient coordination staff built to stay ahead of the daily task wave. Best of all, Josh has engineered a process that runs itself. By setting up the team infrastructure correctly, the department operates at peak efficiency with fewer headaches, keeping Josh mostly out of the weeds and freeing him up to focus on building backend infrastructure.
Room: Maintenance
Sarah Laidler - The Profit of Consistency: Turning Daily Micro-Tasks into Macro-Profits
Every business owner goes to conferences looking for the “magic bullet”—the massive software overhaul, the disruptive marketing strategy, or the groundbreaking tool that will instantly scale their business. But after 15 years of building a highly successful, stable, and profitable property management company, Sarah Laidler has discovered a different truth: true profitability doesn’t come from giant leaps. It comes from compound interest.
In this session, Sarah pulls back the curtain on the philosophy of “operational deposits.” She will share how treating small, daily micro-tasks—like non-negotiable team one-on-ones, continuous process tweaks, and disciplined calendar management—as daily investments creates an unstoppable operational foundation. Pulling from both business metrics and personal habits, Sarah will challenge the way you view consistency and show you how to transition your team from chasing shiny objects to mastering the daily routines that drive massive long-term wealth.
Room: Processes & Operations
Derek Seal - High-Touch, High-Tech: Replacing Traditional Software with Smart AI Workflows
Derek Seal, the Visionary at Maxfield Property Management in Utah, is a firm believer that cutting-edge technology is vital to saving time and scaling an operation. However, he has proved that true efficiency doesn’t come from juggling dozens of different platforms. By deploying advanced AI, Derek optimized his entire tech ecosystem—slashing his software budget and replacing a tangled web of separate legacy applications with centralized, smart AI workflows. This high-tech shift takes mundane tasks completely off his team’s plate, freeing them up to focus on what truly grows a business: high-touch, face-to-face client relationships.
This is a session on the now. You will learn how to transition from a fragmented, tech-heavy operation to a streamlined, relationship-driven machine. Derek pulls back the curtain on how to engineer a systemized process that lives in your daily workflow using his revolutionary “Notebook Method”—a simple daily habit where he leverages AI to systematically strip administrative tasks off his schedule. He will walk you through his step-by-step blueprint for using powerful AI to automate maintenance troubleshooting and process vendor bills with zero human touches, leaving your team completely free to interact with clients, build trust, and multiply your doors.
Room: Technology & AI Advanced
Paul Henderson - "Explain It Like I'm 7": How I Built an AI CFO with an Attitude to Protect My Bottom Line
For many solo business owners, being the ultimate decision-maker can be incredibly isolating—especially if you aren’t naturally a “numbers guy.” Paul Henderson solved this universal pain point by creating “Alvin,” a custom AI CFO directly integrated into his QuickBooks data. Designed to act as a real-time strategic sounding board, Alvin delivers daily financial updates, flags budget anomalies, and cross-examines operational expenses with zero fluff. But Alvin isn’t a typical, dry software program; engineered with a distinct personality and a mandate to “explain things like I’m seven,” this virtual advisor keeps Paul grounded by delivering blunt, unfiltered feedback whenever a proposed business move doesn’t make financial sense.
In this eye-opening session, Paul pulls back the curtain on how to transition from staring at confusing spreadsheets to having high-impact, conversational breakthroughs with your own data. He will walk you through the real-world blueprints of how Alvin analyzed the tax and ROI implications of replacing a totaled company vehicle—forcing a smart, under-$10,000 purchase over an expensive lease—and how the AI helped overhaul a broken hiring pipeline by suggesting an automated, remote-leasing strategy instead. Attendees will walk away with a practical roadmap for building their own virtual boardroom, learning how to train a custom AI advisor, refine its logic through simple monthly habits, and turn raw financial data into a proactive shield that aggressively protects the bottom line.
Room: Technology & AI Advanced
Doug Moe - Bootstrapping to 600 Doors: The 18-Month Playbook for Rapid Organic Scale
In this high-impact session, Doug Moe reveals the exact blueprint he used to scale Touchstone Property Management from zero to over 600 doors in just 18 months—all without spending a single dollar on traditional advertising. Navigating a fiercely competitive market, Doug proved that rapid growth doesn’t require a large marketing budget. Instead, he unlocked consistent scale by turning local realtor and loan officer relationships, alongside current client referrals, into a powerful, 100% organic growth engine. Attendees will learn how to duplicate this relationship-first approach to attract owners and build a resilient lead pipeline from scratch.
Going beyond just lead generation, Doug will pull back the curtain on the operational realities of surviving such a rapid growth spurt. He will share how he successfully brought on 210 owners in 18 months and deployed a “waitlist strategy” to protect the customer experience during peak onboarding. Whether you are a solo operator looking to break into your market or a BDM ready to supercharge your organic growth, this session will provide you with the tactical, real-world strategies needed to leverage word-of-mouth and client advocacy to build a large portfolio on a bootstrapped budget.
Room: Growth & BDM
Courtney Parks & Sal Burgos - Gmail on Steroids: Crushing Email Chaos with the Tools You Already Own
As a property management company scales, individual email inboxes quickly turn into operational black holes. Urgent messages get trapped in sick or vacationing employees’ accounts, clients get confused by shifting staff roles, and business owners find themselves buried in day-to-day email drama just to maintain visibility. Courtney and Sal from Alexandria, Virginia, faced this exact bottleneck as their team rapidly grew from two to seven employees. Instead of adding another expensive platform to their SaaS budget, they re-engineered their existing Google Workspace, using Google Groups to build decentralized, departmental shared inboxes for owners, residents, leasing, and maintenance.
In this tactical session, Courtney and Sal pull back the curtain on this zero-dollar communication system from both the business owner’s and the systems integrator’s perspectives. You will learn how they mapped out a departmental workflow that tracks every single conversation, provides the business owner with a single daily summary digest, and ensures zero dropped balls even when team members are out of the office. Courtney and Sal will walk you through their exact blueprint for creating bulletproof SOPs, securing team buy-in, and standardizing company-wide communications—proving you don’t need a heavy tech stack to run a high-touch, hyper-organized operation.
Room: Process
Betty Gonzalez - Navigating the HUD Minefield: Protecting Your Portfolio from Audit Chaos and Voucher Pitfalls
Managing low-income, affordable, and project-based Section 8 portfolios can feel like walking through a high-stakes legal minefield. A single administrative error in a tenant selection plan or an overlooked detail in voucher processing can trigger devastating audit penalties and compliance chaos. For over 20 years, Betty Gonzalez, Regional Manager at Neighborhood Property Management in Fresno, CA, has excelled in this exact regulatory environment. Managing 900 doors with a lean team of just 11 people, Betty has eliminated compliance panic by rejecting the standard property manager model and instead training high-level “Senior Managers” who handle complex HUD compliance and certifications entirely in-house.
In this high-value session inside the Law and Disorder room, Betty pulls back the curtain on how to defend distressed assets and insulate your business from costly operational mistakes. She will walk you through her real-world blueprint for executing airtight tenant selection plans, surviving rigorous housing authority reviews, and managing complex vouchers with absolute certainty. Business owners and operational leaders will walk away with a practical roadmap for building an internal compliance engine—learning how to leverage lean operational systems, establish specialized training pipelines, and turn high-risk affordable housing portfolios into stable, low-overhead, and fully compliant operations.
Room: Law and Disorder
Robert Dell'Osso - Measured Evolution: How to Scale to 500+ Doors Without Breaking Your Client Experience
In a property management landscape dominated by massive AI hype and pressure to automate overnight, growing operators often fall into the trap of FOMO-driven tech adoption. This fast-paced presentation pulls back the curtain on the dangers of rushing major software overhauls, especially during peak leasing seasons when overworked staff are most vulnerable. Drawing from his journey of scaling to over 500 long-term residential doors, Robert Dell’Osso shares a pragmatic, IT-project-manager approach to sustainable growth. Attendees will learn why complex operational changes must be treated as strategic “winter projects” to shield both staff stability and the external client experience from unnecessary chaos.
Shifting the focus from overnight transformations to incremental progress, this session treats a business lifecycle like a grueling 162-game baseball season where success is won through a series of small, consistent victories. Robert outlines actionable frameworks for securing crucial team buy-in on new tools, evaluating plug-and-play tech vendors rather than building from scratch, and protecting sensitive client data in a secure cloud infrastructure. By mastering the art of rolling out just a few high-yield process updates each year, operators will leave with a clear, stress-tested blueprint to steadily modernize their systems without compromising the personalized service that keeps property owners loyal.
Room: Client Experience
Chris Karsaz - The Landlord Defense Playbook: Mastering Premises Liability and Proactive Incident Reporting
When a tenant issue arises—whether it is a property nuisance, a quiet enjoyment dispute, or an on-site accident—most property management companies reactively run toward two costly options: corporate insurance or aggressive courtroom litigation. However, the most resilient operations protect their assets long before a judge ever gets involved.
In this highly tactical session inside the Law and Disorder room, Chris Karsaz, Principal of Karsaz Law and attorney practicing across both California and Nevada and serving as General Counsel for the Nevada State Apartment Association, pulls back the curtain on how to transform your daily operations into a protective legal shield. Drawing on over 20 years of experience managing claims and protecting major asset portfolios in both states, Chris explains how to build a preventative, internal risk-management engine that stops legal threats in their tracks.
Room: Law and Disorder
Jeremy Kloter - The PM Investor Blueprint: Mastering the Buy Box, Raising Capital, and Building a Portfolio
Property managers hold the ultimate unfair advantage in real estate—unparalleled market data, total operational control, and an active network of established investors. Yet, many remain stuck collecting flat management fees instead of building long-term equity for themselves.
In this highly tactical session, Jeremy Kloter of Out Fast Property Management in Tampa, FL, pulls back the curtain on how to transition from a property manager to a high-yield asset owner by leveraging the unique resources you already possess. Jeremy will share down-to-earth, actionable strategies for defining a hyper-specific “investor buy box” to outmaneuver sight-unseen competitors, utilizing your existing client relationships to legally raise capital, and structuring deals that scale.
Whether you are looking to acquire your first personal rental or launch a multi-million dollar fund, you will walk away with a practical, step-by-step roadmap to transform your insider operational expertise into building a powerful portfolio.
Room: Acquisitions & Lending
Judge David F. Brown - Separating Fact from Fiction: What the Courts Actually Expect from Property Managers
In this engaging, anecdote-driven session, Las Vegas Judge David Brown strips away industry hearsay to reveal the most common blunders property managers make when they step into a courtroom—and exactly how to avoid them. Moving past dangerous misconceptions about landlord-tenant disputes, Judge Brown will share real stories from the bench highlighting the critical procedural pitfalls, sloppy documentation errors, and lack of preparation that routinely cost managers their cases.
Attendees will learn precisely how a judge evaluates a dispute, what constitutes bulletproof evidence in the eyes of the law, and how to arrive organized and ready to present a compliant case. This insider’s look from the bench will give you the exact blueprint needed to confidently navigate the legal system, hold tenants accountable, and protect your business from costly, avoidable courtroom setbacks.
Room: Law & Disorder
Brian Birdy - Before the Cardiac Arrest: Reclaiming Control of Your Maintenance Process
Poorly managed maintenance is the single biggest reason owners fire their property managers. When communication loops break down, response times lag, and priority levels blur, an entire portfolio can silently bleed out clients without the business owner even realizing there is a problem. In this foundational session, Brian Birdy of Birdy Properties in San Antonio, Texas, unpacks why maintenance is the literal heartbeat of your operation—and how to stop a catastrophic operational cardiac arrest before it tanks your client retention.
Drawing on decades of industry leadership, Brian shares his core philosophy that while technology, remote teams, and AI agents constantly evolve, the fundamental pillars of property management never truly change. This masterclass moves past software pitches to focus on the timeless human and systemic variables that dictate success: mastering communication, setting ironclad timing benchmarks, and ruthlessly organizing maintenance priorities. You will walk away with a modernized, ready-to-implement framework to reclaim total control over your maintenance process and permanently plug the leak at the bottom of your client portfolio.
Room: Maintenance