Sarah Hatch and Brenda Smith bring a powerful combination of leadership, operations, and real-world property management experience to PM Systems Conference.

Sarah Hatch is the owner of Hatch Property Management and Sales, serving the Washington DC, Maryland, and Virginia markets. With more than two decades in property management, Sarah is known for her systems-driven approach to operations, maintenance, and client communication. Her hands-on experience, mechanical mindset, and passion for creating scalable processes have helped her successfully navigate the unique challenges of managing properties across multiple jurisdictions while maintaining exceptional service for both owners and tenants.

Joining her is Brenda Smith, Director of Operations at Hatch Property Management and Sales. With more than a decade of experience in real estate and property management, Brenda oversees the company’s daily operations, team training, and process implementation. Her expertise in operational execution, team development, and workflow management helps ensure consistency, accountability, and efficiency across the organization.

Together, Sarah and Brenda provide both the leadership and operational perspectives behind the systems that drive their company’s success. Their combined experience in building processes, leading teams, and creating scalable solutions offers attendees practical insights they can immediately apply within their own property management businesses.