Unveil how to exponentially grow a business from 80 to 1200 units in just 18 months without a traditional marketing budget. Learn how to achieve hypergrowth by harnessing the power of word-of-mouth marketing. This presentation will outline a strategic approach to building a stellar reputation that attracts loyal customers and generates a flood of referrals. By optimizing time and resources, you’ll discover how to scale your business dramatically without breaking the bank on traditional marketing.

Location > Blanket Room 360

Topic > From 80 to 1200 units in 18 Months: Building a Referral Powerhouse Without a Marketing Budget

How do companies like Uber, Amazon, Airbnb, and Facebook manage to consistently wow their customers at scale?

Customer experience is a primary driver of retention, brand perception, and growth. Join Super’s Chief Product Officer for an interactive workshop to map your 5-star customer journey. She’ll share the secrets learned from over 15 years working for companies like Facebook, JP Morgan Chase, and Johnson & Johnson on how the big tech companies create customer experiences that ensure quality at scale.

This will be an engaging and collaborative session. Participants will identify their own company’s customer journey map and uncover the opportunities for both efficiency and innovation that will lead to happier tenants, higher retention rates, and faster growth.

Topic > Mapping a 5-star Customer Journey

Room > EZ Repair Hotline Room 460

Explore how structured processes serve as essential tools for establishing and maintaining boundaries in both personal and professional settings. By clearly defining tasks, roles, and expectations, processes help eliminate ambiguity and prevent overextension, allowing individuals and teams to focus on their core responsibilities. This approach not only enhances productivity but also fosters a healthier work-life balance by ensuring that boundaries are respected and upheld.

Topic > Defining your Limits: the Role of Processes in Creating Clear Boundaries

Location > zInspector Room 560

Dive into the transformative power of AI in this interactive session and see how ChatGPT can streamline spreadsheets, manage finances, analyze data, process emails, and more. Learn to communicate effectively with AI to simplify tasks and boost efficiency. Discover how these tools and emerging features can revolutionize your workflow and give your business a competitive edge—secure your spot to unlock AI’s potential today!

Topic > Defining your Limits: the Role of Processes in Creating Clear Boundaries

Location > Black Sheep Global Room 660

Unlock the power of Xero for your property management business by automatically calculating essential metrics like customer acquisition costs and lifetime value—capabilities that QuickBooks simply can’t match. This interactive session will guide you through setting up Xero to calculate and track anything you need, giving you unparalleled financial clarity. Experience how Xero’s automation can streamline your accounting processes, providing instant access to the critical data that drives your success.

Topic > Xero Unleashed: Automating and Elevating Property Management Financials Beyond QuickBooks

Location > PlanOmatic Room 760

Unlock the secrets to crafting an effective growth plan and discover the essential traits that make a Business Development Manager (BDM) truly exceptional. This session will guide you through setting and achieving your growth goals while highlighting why certain personality traits in BDMs can significantly impact success. Learn how to align your growth strategy with the ideal BDM qualities to drive impressive results and achieve your business objectives. Gain insights into how the right growth strategy, paired with the ideal BDM mindset, can propel your business to new heights.

Topic > Plan, Hire, Grow: Building Your Yearly Growth Strategy and Selecting the Perfect BDM

Location > Profit Coach Room 860

At BetterWho, our mission goes beyond simply gaining new customers—we are passionate about cultivating deep, meaningful relationships that fuel loyalty and drive long-term success. We believe in building a company culture that is not just customer-focused but truly obsessed with delivering unparalleled service. Our goal is to turn every customer into a raving fan by consistently providing exceptional experiences. In this presentation, “Deeper Relationships, Make Deeper Impact,” we will delve into the critical importance of forging genuine connections with customers and highlight how outstanding customer service is the cornerstone of these lasting relationships.

Location > BetterWho Room 960

Topic > Deeper Relationships Make Deeper Impact

This panel, moderated by Brad Larsen from RentWerx, Randall Henderson from Rentvine, Tenant Turner, Eric Swenson from Surevestor, Tommy Perfect from Uplift Property Management, AJ Shepard from Uptown Properties, Allison Disarro from Enterprise Bank, will explore the latest legislative developments, their impact on the industry, and practical strategies for navigating these changes. Don’t miss this opportunity to gain valuable insights and engage with experts in the field. and engage with experts in the field.

Learn how to hire the best maintenance professionals by focusing on their technical knowledge and communication skills. This session will guide you through evaluating candidates for their ability to troubleshoot effectively and interact with both tenants and owners. Gain practical insights into making the right hiring decisions to improve service quality and build stronger relationships with clients.

Location > PROPERTY MELD Maintenance Room 601

Topic > Hiring Maintenance Talent: Evaluating Communication Skills and Technical Expertise for Better Client Relations

Join our interactive session to explore how Home Watch can become a lucrative revenue stream for managing vacant properties, including vacation homes and extended absences. Collaborate with others on innovative solutions, such as trash can removal, mail pickup, and vendor waiting services. Work together to discuss and develop additional complementary services like third-party maintenance and brokerage, and discover new opportunities to enhance your property management business.

Location > Rentvine Room 701

Topic > Enhance Your Revenue: The Business Benefits of Home Watch Programs and Other Revenue Programs

Unveil how to exponentially grow a business from 80 to 1200 units in just 18 months without a traditional marketing budget. Learn how to achieve hypergrowth by harnessing the power of word-of-mouth marketing. This presentation will outline a strategic approach to building a stellar reputation that attracts loyal customers and generates a flood of referrals. By optimizing time and resources, you’ll discover how to scale your business dramatically without breaking the bank on traditional marketing.

Location > Blanket Room 360

Topic > From 80 to 1200 units in 18 Months: Building a Referral Powerhouse Without a Marketing Budget

Discover how implementing a Pod structure transformed our property management approach, leading to higher efficiency, better customer service, and improved satisfaction ratings. Each pod is a cohesive team where every member knows exactly what’s happening, ensuring smooth operations and consistent client communication. Learn how this structure not only enhances resident experiences but also boosts staff morale and prepares your business to handle changes seamlessly.

Location > EZ Repair Hotline Room 460

Topic > How Pod Structure and Remote Teams Improved Satisfaction and Streamlined Our Team

Take a deep dive into the transformative role of AI in property management with this expert-led session, designed to help you break free from outdated processes and elevate your business. Discover how AI has evolved beyond content generation to become a powerful tool for streamlining everyday tasks like inspections and reporting, driving unparalleled efficiency. Learn firsthand how innovative AI solutions are saving time, cutting costs, and enabling property management teams to scale more effectively. Whether you’re looking to improve accuracy, boost productivity, or unlock new revenue streams, this presentation will provide the actionable insights and tools you need to stay ahead in a competitive market. Don’t miss the opportunity to revolutionize your operations and embrace AI’s full potential in transforming property management!

Location > zInspector Room 560

Topic > Unlocking the Power of AI in Property Management: Driving Efficiency, Growth, and Accuracy

Dive into the transformative power of AI in this interactive session and see how ChatGPT can streamline spreadsheets, manage finances, analyze data, process emails, and more. Learn to communicate effectively with AI to simplify tasks and boost efficiency. Discover how these tools and emerging features can revolutionize your workflow and give your business a competitive edge—secure your spot to unlock AI’s potential today!

Location > Black Sheep Global Room 660

Topic > Explore Innovations with Mad Scientist Wolf and his Lab Rat ChatGPT

Unlock the power of Xero for your property management business by automatically calculating essential metrics like customer acquisition costs and lifetime value—capabilities that QuickBooks simply can’t match. This interactive session will guide you through setting up Xero to calculate and track anything you need, giving you unparalleled financial clarity. Experience how Xero’s automation can streamline your accounting processes, providing instant access to the critical data that drives your success.

Location > PlanOmatic Room 760

Topic > Xero Unleashed: Automating and Elevating Property Management Financials Beyond QuickBooks

Unlock the secrets to crafting an effective growth plan and discover the essential traits that make a Business Development Manager (BDM) truly exceptional. This session will guide you through setting and achieving your growth goals while highlighting why certain personality traits in BDMs can significantly impact success. Learn how to align your growth strategy with the ideal BDM qualities to drive impressive results and achieve your business objectives. Gain insights into how the right growth strategy, paired with the ideal BDM mindset, can propel your business to new heights.

Location > Profit Coach Room 860

Topic > Plan, Hire, Grow: Building Your Yearly Growth Strategy and Selecting the Perfect BDM

Discover how to host Owner Quarterly Zoom Meetings that keep your owners informed and engaged. This session will cover how to effectively share updates on legislation, market trends, and maintenance, while also incorporating guest speakers to add value. Learn how to leverage these meetings to build trust, showcase your expertise, and ensure owner retention by demonstrating that their properties are in capable hands.

Location > BetterWho Room 960

Topic > How to Build Trust and Retention Through Quarterly Owner Zoom Sessions

TBA

Learn how to hire the best maintenance professionals by focusing on their technical knowledge and communication skills. This session will guide you through evaluating candidates for their ability to troubleshoot effectively and interact with both tenants and owners. Gain practical insights into making the right hiring decisions to improve service quality and build stronger relationships with clients.

Location > PROPERTY MELD Maintenance Room 601

Topic > Hiring Maintenance Talent: Evaluating Communication Skills and Technical Expertise for Better Client Relations

Join our interactive session to explore how Home Watch can become a lucrative revenue stream for managing vacant properties, including vacation homes and extended absences. Collaborate with others on innovative solutions, such as trash can removal, mail pickup, and vendor waiting services. Work together to discuss and develop additional complementary services like third-party maintenance and brokerage, and discover new opportunities to enhance your property management business.

Location > Rentvine Room 701

Topic > Enhance Your Revenue: The Business Benefits of Home Watch Programs and Other Revenue Programs

Learn how tech companies are using other technological solutions to provide the best experience for their prospective clients from the first interaction during a sales call and all the way through onboarding.

In this presentation, we’ll share a a real-life example of how Blanket is using various tools throughout the client journey, including sales calls, onboarding, and customer success.

At the end, we’ll also hand out comparison tables of various tools for each category—Noteatkers, Deal Rooms, and CRMs.

Location > Blanket Room 360

Topic > Onboarding Clients in the Digital Age

The shift toward professional management in SFR

This study surveyed over 750 U.S.-based residential real estate investors who own long-term rental units (3 properties median), capturing insights into investor attitudes toward property managers and property management services.

This research on U.S. residential real estate trends provides valuable insights into property management best practices and investor decision-making processes.

Location > Room 460

Topic > To be Announced

Explore how structured processes serve as essential tools for establishing and maintaining boundaries in both personal and professional settings. By clearly defining tasks, roles, and expectations, processes help eliminate ambiguity and prevent overextension, allowing individuals and teams to focus on their core responsibilities. This approach not only enhances productivity but also fosters a healthier work-life balance by ensuring that boundaries are respected and upheld.

Location > zInspector Room 560

Topic > Defining your Limits: the Role of Processes in Creating Clear Boundaries

Dive into the transformative power of AI in this interactive session and see how ChatGPT can streamline spreadsheets, manage finances, analyze data, process emails, and more. Learn to communicate effectively with AI to simplify tasks and boost efficiency. Discover how these tools and emerging features can revolutionize your workflow and give your business a competitive edge—secure your spot to unlock AI’s potential today!

Location > Black Sheep Global Room 660

Topic > Explore Innovations with Mad Scientist Wolf and his Lab Rat ChatGPT

Unlock the power of Xero for your property management business by automatically calculating essential metrics like customer acquisition costs and lifetime value—capabilities that QuickBooks simply can’t match. This interactive session will guide you through setting up Xero to calculate and track anything you need, giving you unparalleled financial clarity. Experience how Xero’s automation can streamline your accounting processes, providing instant access to the critical data that drives your success.

Location > PlanOmatic Room 760

Topic > Xero Unleashed: Automating and Elevating Property Management Financials Beyond QuickBooks

Unlock the secrets to crafting an effective growth plan and discover the essential traits that make a Business Development Manager (BDM) truly exceptional. This session will guide you through setting and achieving your growth goals while highlighting why certain personality traits in BDMs can significantly impact success. Learn how to align your growth strategy with the ideal BDM qualities to drive impressive results and achieve your business objectives. Gain insights into how the right growth strategy, paired with the ideal BDM mindset, can propel your business to new heights.

Location > Profit Coach Room 860

Topic > Plan, Hire, Grow: Building Your Yearly Growth Strategy and Selecting the Perfect BDM

Discover how to host Owner Quarterly Zoom Meetings that keep your owners informed and engaged. This session will cover how to effectively share updates on legislation, market trends, and maintenance, while also incorporating guest speakers to add value. Learn how to leverage these meetings to build trust, showcase your expertise, and ensure owner retention by demonstrating that their properties are in capable hands.

Location > BetterWho Room 960

Topic > How to Build Trust and Retention Through Quarterly Owner Zoom Sessions

Learn how syndication can revolutionize your property management business by overcoming capital limitations and unlocking new revenue streams. This session will explore how to attract and manage investor funds, share real-life success stories, and demonstrate how syndication enabled us to transform a 27-unit complex, increasing rents by 30-40%. Discover why many investors prefer syndication over traditional stock market returns, and gain the insights you need to leverage this powerful tool for substantial growth.

Location > Second Nature Room 501

Topic > Leveraging Syndication to Boost Property Management Growth and Revenue

In today’s digital age, cybersecurity is a top priority for businesses across all sectors. This session will cover essential strategies for building a robust cybersecurity plan tailored to the unique needs of various industries, property management included.

We will explore key areas such as the latest technologies available, emerging innovative solutions, best practices for securing data, and cybersecurity insurance. We will leverage case studies across various business types to illustrate the importance of these measures. Additionally, we’ll discuss the critical role of employee training and detection systems in mitigating risks.

Location > Property Meld Room 601

Topic > Building a Secure Foundation: Strengthening Your Digital Defenses

This session, moderated by Tiffany Rosenbaum, will explore best practices, innovative solutions, and effective strategies for property maintenance. Join expert panelists Andy Shinn from EZ Repair Hotline, Andy Wallace from zInspector, Ray Hespen from Property Meld, Matthew Tringali from BetterWho, Sarah Hatch from Hatch Property Management and Sales, and Brad Randall from Welch Randall Real Estate and Property Management as they share their insights and experiences. Don’t miss this opportunity to engage with industry leaders and gain valuable perspectives to enhance your maintenance operations and achieve excellence in property management.

Location > Rentvine Room 701

Topic > Maintenance Panel

Unveil how to exponentially grow a business from 80 to 1200 units in just 18 months without a traditional marketing budget. Learn how to achieve hypergrowth by harnessing the power of word-of-mouth marketing. This presentation will outline a strategic approach to building a stellar reputation that attracts loyal customers and generates a flood of referrals. By optimizing time and resources, you’ll discover how to scale your business dramatically without breaking the bank on traditional marketing.

Discover how implementing a Pod structure transformed our property management approach, leading to higher efficiency, better customer service, and improved satisfaction ratings. Each pod is a cohesive team where every member knows exactly what’s happening, ensuring smooth operations and consistent client communication. Learn how this structure not only enhances resident experiences but also boosts staff morale and prepares your business to handle changes seamlessly.

Explore how structured processes serve as essential tools for establishing and maintaining boundaries in both personal and professional settings. By clearly defining tasks, roles, and expectations, processes help eliminate ambiguity and prevent overextension, allowing individuals and teams to focus on their core responsibilities. This approach not only enhances productivity but also fosters a healthier work-life balance by ensuring that boundaries are respected and upheld.

Dive into the transformative power of AI in this interactive session and see how ChatGPT can streamline spreadsheets, manage finances, analyze data, process emails, and more. Learn to communicate effectively with AI to simplify tasks and boost efficiency. Discover how these tools and emerging features can revolutionize your workflow and give your business a competitive edge—secure your spot to unlock AI’s potential today!

Organizational Visibility: Visibility into your company’s vision and goals is crucial for creating alignment and cohesion. It begins with consistent, intentional communication, ensuring everyone is informed about company metrics, priorities, and the organization chart. When employees have clear visibility into these areas, they can better align their efforts toward shared goals.

Culture of Recognition: A culture of recognition further strengthens this alignment. Tools like Bonusly and regular company huddles help celebrate personal milestones and work anniversaries and rally the team around company and revenue goals, fostering a positive work environment where employees feel valued and motivated.

Leveraging Managers for Communication: Managers are essential in reinforcing this culture by effectively communicating the “why” behind the “what.” By educating employees on concepts like EBITDA and the impact of macro and microeconomics, managers empower their teams to think like business owners. This sense of ownership encourages accountability and informed decision-making across the organization.

Managing Change: Managing the aftereffects of company changes is essential to helping employees get back on track and minimize disruptions. By reducing the frequency of micro-pivots and maintaining stability, companies can ensure that employees stay focused on long-term objectives.

Employee Empowerment: Allowing employees to ask questions and provide feedback is essential for fostering an open and engaged work environment. Encouraging dialogue allows for addressing concerns and continuous improvement within the organization. Through these practices, the company can build a transparent, aligned, and resilient organization where employees are empowered to contribute to the company’s success.

You solve the growth problem, but now you have a new problem:
You need to hire more people. Do you use an agency? Just find a contractor? Post a job on LinkedIn? And once you start to get people that say they want to work for you … how do you vet them? How do you know if you’ve asked the right questions (or if they gave the right answers)? What if you accidentally make a bad hire? What if you can’t find anyone? At ProfitCoach, we put team culture alignment high on our list of priorities. You need the right people in the right seats. But you also need a scalable system to keep funneling highly-aligned new team members (with the right skills) into your company. In this session, Sadie Desaulniers, Chief of Staff at ProfitCoach, will show you an inside look at the hiring process that ProfitCoach has built with key strategic and tactical components to find the right people with the right skills at the right time. There will be vulnerable insights into what has worked and what has failed as the process has been used and refined. Working with people will always be an “inexact science” but we want to share our boots on the ground learnings from four years of trial and error in creating, refining, and trusting a hiring process that allows for a highly-aligned culture to scale at the speed of growth.

Discover how to host Owner Quarterly Zoom Meetings that keep your owners informed and engaged. This session will cover how to effectively share updates on legislation, market trends, and maintenance, while also incorporating guest speakers to add value. Learn how to leverage these meetings to build trust, showcase your expertise, and ensure owner retention by demonstrating that their properties are in capable hands.

Learn how syndication can revolutionize your property management business by overcoming capital limitations and unlocking new revenue streams. This session will explore how to attract and manage investor funds, share real-life success stories, and demonstrate how syndication enabled us to transform a 27-unit complex, increasing rents by 30-40%. Discover why many investors prefer syndication over traditional stock market returns, and gain the insights you need to leverage this powerful tool for substantial growth.

Learn how to hire the best maintenance professionals by focusing on their technical knowledge and communication skills. This session will guide you through evaluating candidates for their ability to troubleshoot effectively and interact with both tenants and owners. Gain practical insights into making the right hiring decisions to improve service quality and build stronger relationships with clients.

Join our interactive session to explore how Home Watch can become a lucrative revenue stream for managing vacant properties, including vacation homes and extended absences. Collaborate with others on innovative solutions, such as trash can removal, mail pickup, and vendor waiting services. Work together to discuss and develop additional complementary services like third-party maintenance and brokerage, and discover new opportunities to enhance your property management business.