Sedyney Birch is the Operations Manager at PMI Elevation, a property management company serving the Denver Metro area. She leads the company’s operations by overseeing cross-functional teams, driving operational strategy, and building the systems that keep the business running efficiently. From process design and quality control to team development and AI implementation, her focus is creating practical solutions that empower people and eliminate unnecessary complexity.

Originally from Kingston, Jamaica, she began her property management career four and a half years ago as an administrative professional. Today, she leads the operations team at PMI Elevation while working remotely from Jamaica, proving that leadership is defined by impact, not location. As a Remote Team Manager (RTM), she has demonstrated how remote professionals can evolve from administrative support into strategic leaders who drive business growth and operational excellence.

What sets Sedyney apart is her ability to bridge people, processes, and technology. Rather than using AI to replace human expertise, she uses it to remove repetitive work, strengthen collaboration, and give teams the tools they need to perform at their best. Her practical, hands-on approach has helped transform the way her organization operates, enabling a lean team to scale efficiently while maintaining consistency and exceptional service.

She is excited to share the real-world strategies, lessons learned, and AI workflows that have shaped her journey, giving attendees practical ideas they can adapt to strengthen their own teams and operations.